Plesk node has status "Available" and "Unregistered" in PBA-S: "Element 'total': '' is not a valid value of the atomic type 'size'"

Created:

2016-11-16 13:11:32 UTC

Modified:

2017-08-16 17:23:53 UTC

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Plesk node has status "Available" and "Unregistered" in PBA-S: "Element 'total': '' is not a valid value of the atomic type 'size'"

Applicable to:

  • Plesk 11.x for Windows
  • Plesk 12.0 for Linux
  • Plesk 9.x for Windows

Symptoms

Plesk node has status " Available " and " Unregistered " in PBA-S.

The following task fails ( PCC > Top > Configuration Director > Logging and Errors > Action Log )

14552   Error Failed    #28 PLESK_NODE
Plesk Transport; Failed to valide XML response from Plesk node: Element 'total': '' is not a valid value of the atomic type 'size'. Element 'used': '' is not a valid value of the atomic type 'size'. Element 'free': '' is not a valid value of the atomic type 'size'. E
127.0.0.1
29-Oct-2013, 01:58
Attention!Operation has failed with Error Code # 1.

Details of the error are shown in PBA-S log ( /var/log/hspc/hspc.log ):

[2013/10/29 01:57:43] [DEBUG] [30455] [HSPC::MT::Plesk::PleskGate::__send_request_to_agent] Sending packet to 123.123.123.123 : 8443 : /enterprise/control/agent.php
[2013/10/29 01:57:43] [DEBUG] [30455] [HSPC::MT::Plesk::PleskGate::__send_request_to_agent] Final Packet=<packet version="1.6.5.0"><server><get><key/>
<gen_info/>
<components/>
<stat/>
<admin/>
<interfaces/>
<services_state/>
<prefs/>
<shells/>
</get></server></packet>
[2013/10/29 01:58:16] [DEBUG] [30455] [HSPC::MT::Plesk::PleskGate::__send_request_to_agent] REPLY_DATA=<?xml version="1.0" encoding="UTF-8"?>
...
<mem>
<total/> <== !!
<used/> <== !!
<free/> <== !!
<shared>0</shared>
<buffer>0</buffer>
<cached>0</cached>
</mem>
<swap>
<total/>
<used/>
<free/>
</swap>
<diskspace/> <== !!
...
[2013/10/29 01:58:16] [INFO] [30455] [HSPC::MT::Plesk::PleskGate::__send_request_to_agent] Validation of XML document against XSD Schema failed:
Element 'total': '' is not a valid value of the atomic type 'size'.
Element 'used': '' is not a valid value of the atomic type 'size'.
Element 'free': '' is not a valid value of the atomic type 'size'.
Element 'total': '' is not a valid value of the atomic type 'size'.
Element 'used': '' is not a valid value of the atomic type 'size'.
Element 'free': '' is not a valid value of the atomic type 'size'.
Element 'diskspace': Missing child element(s). Expected is ( device ).

Where 123.123.123.123 is IP Address of Plesk node. So incorrect statistics information is retrieved from Plesk node.

Cause

The following errors are shown in Event Viewer on Plesk node:

The file system structure on the data carrier is damaged and unusable. They drove on the volume "F" command "chkdsk" from.

and

The file or directory is damaged and unreadable. (Error code 1392) at retrieves attributes for file or directory F:\\Datensicherung
at (fileExist line 98)

at execute console command all(vconsoleapp::start line 97)
at execute "C:\\Program Files (x86)\\Parallels\\Plesk\\/admin/bin/sysinfo" all(vconsoleapp::run line 107)
Execute file name: C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\bin\\sysinfo.exe

Resolution

Verify and fix hardware problems on Plesk node. Verify the statistics is retrieved correctly with %plesk_bin%\\sysinfo.exe - this is the utility triggered when sending API request to collect Plesk usage stats.

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