Plesk autoinstaller fails with error: "Not found source for system packages"

Created:

2016-11-16 13:11:26 UTC

Modified:

2017-04-24 11:33:33 UTC

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Plesk autoinstaller fails with error: "Not found source for system packages"

Applicable to:

  • Plesk 11.0 for Linux
  • Plesk 11.5 for Linux
  • Plesk

Symptoms

  1. I cannot start an update from Tools & Settings > Updates and Upgrades . The following error is shown:

    Error code: ERR_EMPTY_RESPONSE
  2. I run the /usr/local/psa/admin/bin/autoinstaller script from the console, but this fails too:

    Error: Not found source for system packages (release 7.1) in APT software sources configuration
  3. The issue occurs on a Debian 7.1 system:

    # cat /etc/debian_version
    7.1

Cause

The cause is a software issue in the Parallels Plesk autoinstaller script. The internal request ID is PPP-3358 . This issue was fixed in the latest autoinstaller version.

Resolution

  1. Download the latest autoinstaller version using the link below:

    http://sp.parallels.com/download/plesk/installer/

  2. Alternatively, you can run the script with the override-os-version 7.0 parameter:

    ~# /usr/local/psa/admin/sbin/autoinstaller --override-os-version 7.0
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