Update & Upgrades screen hangs on loading in Plesk 12.5

Created:

2016-11-16 13:11:23 UTC

Modified:

2017-08-08 13:43:18 UTC

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Update & Upgrades screen hangs on loading in Plesk 12.5

Applicable to:

  • Plesk 12.5 for Windows

Symptoms

Update & Upgrades screen hangs on loading on a new Plesk 12.5, when Service Provider View was chosen during Plesk installation.

  1. During initial setup choose "Other" and "service provider view"

  2. Once finished choose Tools & Settings > Updates & Upgrades

A new browser tab opens and hangs on loading

Cause

This is Plesk internal issue with ID PPPM-4454 , which is planned to be fixed in future Plesk updates.

Workaround

Open Windows Task Manager, find ai.exe process and kill it choosing End task from context menu.

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