Web Presence Builder - "read time out" after creating Ecwid account

Created:

2016-11-16 13:11:23 UTC

Modified:

2017-08-16 17:29:41 UTC

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Web Presence Builder - "read time out" after creating Ecwid account

Applicable to:

  • Plesk 12.5 for Linux
  • Web Presence Builder for Linux

Symptoms

While trying to create Ecwid account in Ecwid module in Web Presence Builder, the following error appeares:

read time out after 10 seconds.

Despite this error message, the Ecwid account will be created successfully.

Cause

This is Web Presence Builder internal issue with id #PPB-4483 . The fix for this issue will be included in the next product updates.

Workaround

  1. Download attached patch into your server:

    # wget https://support.plesk.com/hc/article_attachments/115004388129/wpb_12.5_patch_ecwid.zip
  2. Make a backup of Ecwid.php :

    # cp /usr/local/sb/include/SB/Facade/Service/Ecwid.php /usr/local/sb/include/SB/Facade/Service/Ecwid.php_original
  3. Place downloaded archive into /usr/local/sb folder:

    # cp wpb_12.5_patch_ecwid.zip /usr/local/sb/
  4. Go to this directory, unpack the archive and replace Ecwid.php :

    # cd /usr/local/sb/
    # unzip wpb_12.5_patch_ecwid.zip
    Archive: wpb_12.5_patch_ecwid.zip
    replace include/SB/Facade/Service/Ecwid.php? [y]es, [n]o, [A]ll, [N]one, [r]ename: y
    extracting: include/SB/Facade/Service/Ecwid.php

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