It is not possible to connect to mail account: Failed to get password entry from authentication configuration store

Created:

2016-11-16 13:11:15 UTC

Modified:

2017-04-24 11:55:16 UTC

0

Was this article helpful?


Have more questions?

Submit a request

It is not possible to connect to mail account: Failed to get password entry from authentication configuration store

Applicable to:

  • Plesk 11.5 for Windows

Symptoms

Mailenable server is used as default mail server. It is not possible to login to mail account created under this mail server.

Opening account properties in MailEnable we see that password is empty and the error window displayed:

    Failed to get password entry from authentication configuration store...

Cause

MailEnable configuration files are corrupted.

Resolution

  1. Run the following command below for problem mail account:
    "%plesk_bin%"\\mchk --domain --domain-name=domain.tld
Have more questions? Submit a request
Please sign in to leave a comment.