Unable to forward email: mail forwarding loop

Created:

2016-11-16 13:10:49 UTC

Modified:

2017-08-08 13:36:51 UTC

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Unable to forward email: mail forwarding loop

Applicable to:

  • Plesk 12.5 for Linux

Symptoms

  1. Email forwarding from example.com to example2.com fails with the following error:

    >: mail forwarding loop for info@example2.com
  2. Email forwarding is configured from info@example.com to info@example2.com in Domains > example.com > Mail Settings > info@example.com > Forwarding

  3. In Domains > example.com > Mail Settings > info@example2.com > Forwarding no forwarding is set.

  4. .qmail files for domains have the following content:

    # cat /var/qmail/mailnames/example.com/info/.qmail
    | true
    &info@example2.com

    # cat /var/qmail/mailnames/example2.com/info/.qmail
    | true
    | /usr/bin/deliverquota ./Maildir
    &info@example2.com

Cause

Corrupted data is written to /var/qmail/mailnames/example2.com/info/.qmail file.

Resolution

Remove &info@example2.com entry from /var/qmail/mailnames/example2.com/info/.qmail file

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