Unable to log in as Reseller: website information is required

Created:

2016-11-16 13:10:14 UTC

Modified:

2017-08-16 16:27:42 UTC

0

Was this article helpful?


Have more questions?

Submit a request

Unable to log in as Reseller: website information is required

Applicable to:

  • Plesk 12.5 for Linux
  • Plesk 12.5 for Windows

Symptoms

Unable to log in to the Plesk as a reseller: domain name and system user account details are required. The following page is shown when trying to log in as a reseller:

alttext

The issue is reproduced for only a specific reseller. The rest of resellers can login to the control panel successfully.

Power_user_mode has TRUE value in cl_param table . This can be checked the following way:

mysql> SELECT param, val FROM cl_param WHERE cl_id in (SELECT id FROM clients WHERE pname="reseller's name") AND param='power_user_mode';

+-----------------+-------+
| param | val |
+----+------------+-------+
| power_user_mode | true |
+-----------------+-------+

Cause

Database inconsistency.

Resolution

  1. Create a backup of the Plesk database:

  2. 213904125 How can I backup/restore a Plesk database dump?

  3. Run the following query to disable power_user_mode in cl_param table (replace "reseller's name" value accordingly):

    mysql> UPDATE cl_param SET val='false' WHERE param='power_user_mode' AND cl_id in (SELECT id FROM clients WHERE pname="reseller's name");
Have more questions? Submit a request
Please sign in to leave a comment.