Unable to activate subscription: The subscription is suspended because its subscriber was suspended

Created:

2016-11-16 13:10:05 UTC

Modified:

2017-08-16 17:29:38 UTC

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Unable to activate subscription: The subscription is suspended because its subscriber was suspended

Applicable to:

  • Plesk Onyx for Linux
  • Plesk 11.x for Windows
  • Plesk 12.5 for Windows

Symptoms

  1. Unable to activate subscription:

    Error: Some of the selected subscriptions were not activated.
    The subscription is still suspended due to the following reason: The subscription is suspended because its subscriber was suspended.
  2. Unable to export dump:

    Unable to export dump: The subscription is suspended
  3. Domain's status is 0 (active) but subscription's status is 2 (suspended):

    mysql> select status, webspace_status from domains where name='example.com'\\G
    *************************** 1. row **************************
    status: 0
    *************************** 2. row **************************
    webspace_status: 2

Cause

  1. Reseller's or customer's account is suspended

or

  1. Database inconsistency

Resolution

  1. Activate reseller's or customer's account that subscription belongs to:

Subscriptions > example.com > click on Subscriber > Activate

  1. If step above does not help or account is already active then update subscription status for a domain, but previously create psa database backup:
    # mysqldump -uadmin -p`cat /etc/psa/.psa.shadow ` psa > psabackup.sql
    # plesk db
    mysql> update domains set webspace_status=0 where name='example.com';
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