- Web Presence Builder for Windows
- Plesk 11.x for Windows
- Plesk 12.0 for Windows
- Plesk 12.5 for Windows
- Upgrade of Plesk is failing with below error:
CONFIG_TEXT: [ERROR]Unable to connect to database. System message: SQLSTATE[HY000]  Access denied for user 'sitebuilder_db'@'localhost' (using password: YES)OR
There were some configuration errors, check logs
Logs saved to %plesk_dir%\\sb/tmp/sb_config-1407031331.log
CONFIG_TEXT: Failed to install 'C:\\parallels\\SITEBUILDER-WIN_12.0.5\\dist-msi-Microsoft-2003-i386\\sitebuilder-core.msi': Fatal error during installation. (Error code 1603)OR
CONFIG_TEXT: ERROR: The installation of the package 'sitebuilder-core' failed with code 1603. (upgrade: upgrading Parallels Presence Builder Core...)
Not all packages were installed.
Please, contact product technical support.
- The following error occurs on attempt to retrieve the license:
PLESK_ERROR: Error: SQLSTATE[HY000]  Access denied for user 'sitebuilder'@'localhost' (using password: YES)
Wrong password for Sitebuilder user in MySQL.
It is required to reset the password for the user in MySQL.
- Log into the server via RDP.
- Find the
sitebuilder_dbuser credentials in the Web Presence Builder configuration file,
PLESK_INFO: host = localhost
username = sitebuilder_db
password = 123123123
port = 3306
dbname = sitebuilder5
- Add string to
- Log in to the
MySQLwith the following command:
C:\> "%plesk_dir%\\MySQL\\bin\\mysql.exe" mysql
- Update the
sitebuilder_dbuser's password replacing in the first command with the password found in step #1
MYSQL_WIN: update mysql.user set password=password("PASSWORD") where user='sitebuilder_db';
skip-grant-tablesstring added on step 2 and restart