Applicable to:
- Plesk for Linux
- Plesk for Windows
Symptoms
Mail service is disabled in Subscription > example.com > Mail > Mail Settings and it is not possible to enable it through the control panel because Activate mail service on domain button is greyed out but the subscription is active.
Cause
Database inconsistency.
Resolution
- Disable and enable mail service for domain via command line:
Plesk for Linux# plesk bin mail --off example.com
Plesk for Windows
# plesk bin mail --on example.comC:\> plesk bin mail --off example.com
C:\> plesk bin mail --on example.com
Comments
2 comments
This KB has some syntax issues.
The command for creating a DUMP and login to MySQL is incorrect. (it's missing ` and has some extra "space")
Also in the end it says "where 'domain.com' is a primary subscription's domain." which should be domain.tld since you have used this example domain not domain.com
It's a bit confusing in it's correct state and since we were already familiar with the commands we could find the error but not everyone can do so.
@Ashkan,
Thank you for the feedback. The article has been fixed.
Please sign in to leave a comment.