Website hosted on Plesk for Linux is not accessible with 403 Forbidden: AH00529: pcfg_openfile: unable to check htaccess file, ensure it is readable

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    lev k

    HI!

    just want to say, its not always the user.

    sometimes its the group.

    somehow it changed to psacln.

    somehow example: client deleted the httpdocs folder and then recreated it.

    so, solution is chown ftpuser:psaserv httpdocs in this situations

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    Lev Iurev

    Hi @lev k , yes, that's correct, however article describes specific case when user is not in psaserv group

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    Brian L

    I am getting the same errors described in this article, but it does not look to be permissions.
    After a service restart of Apache I can run the command:
    lsof -c httpd | grep "apache-shm" | wc -l
    And the count will be in the 20's or so.
    As the day(s) go on that number will grow and grow up into the tens of thousands and eventually bomb websites on the Plesk server with a 403 error and the errors mentioned in the log files in this article.

    Once it bombs out, the apache-shm count will go back down, sites will return to normal, but it will start to slowly climb back up.
    Have had a support call/remote session with Plesk support, but have not had any luck finding a fix.

    CentOS Linux release 7.5.1804
    Plesk Onyx Version 17.5.3 Update #54

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    Ivan Postnikov

    Hello @Brian,

    As the issue is complex I suggest creating a follow-up ticket to Plesk support and double-check the issue.

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