Plesk 12 key is invalid: the number of resources exceeds the limit defined by your license

Created:

2016-11-16 13:08:30 UTC

Modified:

2017-08-08 13:36:15 UTC

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Plesk 12 key is invalid: the number of resources exceeds the limit defined by your license

Applicable to:

  • Plesk

Symptoms

After updating Plesk to version 12, Plesk shows the following error:

Error: The license key is invalid. In order to use Plesk, please obtain and install a new valid license key.
The amount of currently used resources overrides the limits defined by your license.
The number of websites hosted on the server exceeds the limits defined by your license. You have 4 sites hosted; your license allows hosting only 0 sites.
The number of served email accounts exceeds the limits defined by your license. You have 7 email accounts currently served; your license allows serving only 0 email accounts.

Trial license was installed with no issues.

Cause

License key (PleskLicense.xml) is corrupted:

# xmllint PleskLicense.xml
PleskLicense.xml:7: parser error : Specification mandate value for attribute y
xmlns:plesk-unix="http://parallels.com/schemas/keys/products/plesk/unix/mult
^
PleskLicense.xml:7: parser error : attributes construct error
xmlns:plesk-unix="http://parallels.com/schemas/keys/products/plesk/unix/mult
^
PleskLicense.xml:7: parser error : Couldn't find end of Start Tag ples line 1
xmlns:plesk-unix="http://parallels.com/schemas/keys/products/plesk/unix/mult
^
PleskLicense.xml:7: parser error : Extra content at the end of the document
xmlns:plesk-unix="http://parallels.com/schemas/keys/products/plesk/unix/mult
^

Resolution

Install a valid license key.

If your license is Retail one (Perpetual) that was upgraded to Plesk 12, visit article #213911785 for solution.

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