Connection via FTP failed: 530 User cannot log in. Login failed.

Created:

2016-11-16 13:08:19 UTC

Modified:

2017-08-08 13:08:18 UTC

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Connection via FTP failed: 530 User cannot log in. Login failed.

Applicable to:

  • Plesk 12.5 for Linux

Symptoms

  1. Connection via FTP for user1 FTP account which is created under example.com domain failed:

    # ftp 10.20.30.40
    Connected to 10.20.30.40 (10.20.30.40).
    220 Microsoft FTP Service
    Name (10.20.30.40:root): user1
    331 Password required
    Password:
    530 User cannot log in.
    Login failed.
    Remote system type is Windows_NT.
  2. Other FTP accounts under the same domain have no connection issues.

Cause

Invalid password for user1 FTP account is being used.

Resolution

  1. Use valid password.
  2. If password for user1 FTP account has been lost then reset it as follows:

  3. Go to Home > Domains > example.com > FTP Access

  4. Update password for user1 FTP account
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