How do I remove add-ons from my license in Plesk Online Store account?

Created:

2016-11-16 13:07:58 UTC

Modified:

2017-08-16 16:25:25 UTC

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How do I remove add-ons from my license in Plesk Online Store account?

Applicable to:

  • Web Presence Builder
  • Plesk Sitebuilder

Symptoms

I want to remove add-ons from my license that is stored in Plesk Online Store account.

Resolution

Note: The instructions below are only for those customers who purchased their licenses in Plesk Online Store before March 15, 2016 .

Note : The add-ons can be removed only from monthly lease licenses. Add-ons for 1/2/3-years licenses are non-refundable.

To remove an add-on from your license you should first log in to your Online Store account at https://shop.plesk.com/login

  • Go to My Subscriptions section.

  • Select the required license.

  • On Subscription Details page, you will see the license details.

  • Click Downgrade

  • Uncheck the check box for an additional feature or product you want to remove, or select None for the corresponding type.

  • Click on Adjust Add-ons .

Downgrade will take effect as of the next renewal date.

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