Website does not work: "Authentication required"

Created:

2016-11-16 13:07:43 UTC

Modified:

2017-04-24 11:56:58 UTC

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Website does not work: "Authentication required"

Applicable to:

  • Plesk 11.5 for Windows
  • Plesk 12.0 for Windows

Symptoms

Website asks for authentication: "Authentication required" form appears.

Cause

The cause of the issue is in missing NTFS permissions on example.com\\httpdocs directory.

Resolution

Run the following command:

"%plesk_cli%\\repair.exe" --reconfigure-web-site -web-site-name example.com

Then perform the following command to re-create NTFS permissions for additional FTP-accounts (if any):

"%plesk_cli%\\repair.exe" --reconfigure-ftp-site -web-site-name example.com
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