Unable to create subdomain. Error: Some fields are empty or contain an improper value ('password' = '')

Refers to:

  • Plesk 12.5 for Linux
  • Plesk 11.5 for Linux
  • Plesk 12.0 for Windows
  • Plesk 12.0 for Linux

Created:

2016-11-16 13:07:39 UTC

Modified:

2016-12-21 20:00:39 UTC

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Unable to create subdomain. Error: Some fields are empty or contain an improper value ('password' = '')

Symptoms

Unable to create subdomain in existing subscription, getting below error message:

Error: Some fields are empty or contain an improper value. Do not use quotes, space and national alphabet characters in a password. The password length should be from 5 to 14 characters in length, and it should not contain the username. ('password' = '')

Cause

  1. Weak password of main FTP user, password policy on the server does not allow to use this password for subdomain.

  2. System user of the domain has invalid password.

Resolution

Reset FTP user password by following the path bellow:

Domains > domain.tld > Websites & Domains > Web Hosting Access > Password

Make sure the strong password for the users is set.

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