Cannot upgrade Plesk: Failed to download the package. Recv failure: Connection was reset

Created:

2016-11-16 13:07:38 UTC

Modified:

2017-08-16 15:51:20 UTC

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Cannot upgrade Plesk: Failed to download the package. Recv failure: Connection was reset

Applicable to:

  • Plesk for Windows
  • Plesk 12.5 for Linux

Symptoms

  • Unable to update Plesk with the following error:
    ERROR: error during prepare patch panel-12.0.18~patch77
    Failed to download the package http://autoinstall-win.plesk.com/PANEL-WIN_12.0.18/microupdates/MU77/panel/bin/phpcfg.exe:
    Recv failure: Connection was reset

Note: Plesk version, path number and the package name may be different.

  • Unable to download package using direct download link in a browser.

  • Unable to upgrade Plesk via GUI: "The connection was reset" error appears
  • It is possible to download the package from an external computer.

Cause

Specific security configuration on the server.

Resolution

The following options are possible:

1. Configure browser's security policy or manually download the file on an external computer and copy it to the following folder:

C:\ParallelsInstaller\parallels\PANEL-WIN_12.0.18\microupdates\MU77\panel\bin

2. Try to upgrade Plesk from command line:

plesk installer  --console

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