Web Presence Builder icon is missing from domain menu

Created:

2016-11-16 13:07:34 UTC

Modified:

2017-08-16 07:36:25 UTC

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Web Presence Builder icon is missing from domain menu

Applicable to:

  • Plesk

Symptoms

WebPresence Builder (WPB) component is missing, it is not possible to edit / publish a site with WPB. The "Edit site with WPB" button is missing from the Websites & Domains menu.

 

Resolution

  1.  Make sure Web Presence Builder is installed by opening Tools & Settings > Updates and Upgrades menu.
  2. Check that the Web Presence Builder publishing feature is available on the Parallels Plesk license key. If the parameter Sites published with Web Presence Builder equals zero, customers will not be able to use PPB:

    Server Administration Panel > Tools & Utilities > License Management

    To enable PPB on the license, it is necessary to upgrade your license with a bundle pack, or to install the license with a bundle pack that is already available.

  3. If the PPB limit on the license is not zero, the ability to edit the site is determined by the service plan:

    Server Administration Panel > Service Plans > (Select service plan) > (Set the desired limit for the "Sites published with Parallels Presence Builder" parameter)

    With a "0" limit set, the Sites published with Web Presence Builder parameter button for editing a site with WPB is hidden. It is not visible to customers. Pay attention to the "Allow customer to create trial Parallels Presence Builder websites" parameter. This setting gives the ability to edit a site with WPB using the disabled publishing option.

  4. A subscription inherits the settings and limits of its service plan. However, subscription limits can be customized. Check that the limit of the Sites published with Web Presence Builder parameter has not been changed:

    Server Administration Panel > Subscriptions > (Select subscription) > click on the "Customize" button > (Check the limit for the "Sites published with Web Presence Builder" parameter)

  5. The WPB "Edit Website" button will only be available after you have created the website via WPB in the "Start creating your website in one of the three ways" menu.

    Compare the two screenshots below (before the website was created and after:

    alttext

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  6. Make sure that WPB is not disabled in %plesk_dir%\admin\conf\customization.conf file.

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