Uploading of .mp3 files on the Documents tab fails with error code 500

Refers to:

  • Web Presence Builder 11.5 for Linux

Created:

2016-11-16 13:07:31 UTC

Modified:

2016-12-21 20:00:22 UTC

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Uploading of .mp3 files on the Documents tab fails with error code 500

Symptoms

When you try to upload some .mp3 files on the " Document " tab, the upload fails with error code 500 and the file uploading never finishes.

The following error is present in the /var/log/httpd/error_log file:

[Sun Mar 23 03:12:04 2014] [notice] Apache/2.2.15 (Unix) DAV/2 mod_fcgid/2.3.9 mod_ssl/2.2.15 OpenSSL/1.0.0-fips configured -- resuming normal operations
*** glibc detected *** /usr/bin/sw-engine-cgi: double free or corruption (!prev): 0x0000000002831e70 ***
======= Backtrace: =========
/lib64/libc.so.6(+0x76166)[0x7f6575650166]
/lib64/libc.so.6(+0x78c93)[0x7f6575652c93]
/usr/bin/sw-engine-cgi[0x67cdc0]
//--------------------------//
[Sun Mar 23 10:10:00 2014] [error] mod_fcgid: process /usr/bin/sw-engine-cgi(14142) exit(communication error), get unexpected signal 6

The following error is present in the /var/log/httpd/sitebuilder_error.log file:

[Tue Mar 25 11:04:23 2014] [warn] [client 10.10.10.10] (104)Connection reset by peer: mod_fcgid: error reading data from FastCGI server, referer: http://domain.com/Editor
[Tue Mar 25 11:04:23 2014] [error] [client 10.10.10.10] Premature end of script headers: index.php, referer: http://domain.com/Editor

Cause

The issue might be caused by outdated version of the sw-engine package ( sw-engine-2.9.5-201306041442.centos6.x86_64 ).

Resolution

Download the package shipped with Parallels Web Presence Builder for Plesk 11.5.30 from the autoinstaller website and install it on the server. Remember to download proper packages for your operating system and architecture. For example:

~# wget http://autoinstall.pp.parallels.com/PSA_11.5.30/dist-rpm-CentOS-6-x86_64/contrib/sw-engine-2.9.8-201308010957.centos6.x86_64.rpm
~# wget http://autoinstall.pp.parallels.com/PSA_11.5.30/dist-rpm-CentOS-6-x86_64/contrib/libaps-1.0.6-798670.13080109.x86_64.rpm
~# rpm –Uvh update sw-engine-2.9.8-201308010957.centos6.x86_64.rpm libaps-1.0.6-798670.13080109.x86_64.rpm

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Cannot upload files on the Documents tab: "Unable to upload the files"

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