Error in downloading Sitebuilder packages during upgrade

Created:

2016-11-16 13:07:24 UTC

Modified:

2017-08-16 17:36:45 UTC

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Error in downloading Sitebuilder packages during upgrade

Applicable to:

  • Plesk 11.x for Windows
  • Plesk 11.x for Linux
  • Plesk 12.0 for Windows
  • Plesk 12.0 for Linux

Symptoms

Plesk upgrade procedure failed with the following error:

File downloading SITEBUILDER-WIN_11.5.10/dist-msi-Microsoft-2003-i386/sitebuilder.msi: 10%..20%..30%..40%..50%..60%..70%..Error: transfer closed with 52531065 bytes remaining to read, retry...
Error: transfer closed with 83367725 bytes remaining to read, retry...
Error: transfer closed with 140970565 bytes remaining to read, retry...
Execute C:\\ParallelsInstaller\\send-error-report.exe install
Error: Failed to download the package http://autoinstall-win.pp.parallels.com/SITEBUILDER-WIN_11.5.10/dist-msi-Microsoft-2003-i386/sitebuilder.msi:
transfer closed with 63114605 bytes remaining to read
Not all packages were installed.
Please try installing packages again later.
Please resolve this issue and try installing the packages again.
If you cannot resolve the issue on your own, contact product technical support for assistance.

Cause

For some reason Plesk repository server name autoinstall-win.plesk.com cannot be resolved from affected server.

Workaround

Add the following entry in C:\\Windows\\System32\\drivers\\etc\\hosts file to workaround the issue:

87.245.204.27 autoinstall-win.plesk.com
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