Some Plesk functionality is broken with the error: Call to undefined function dl() (aps_php.php:16)

Created:

2016-11-16 13:07:08 UTC

Modified:

2017-04-24 11:21:26 UTC

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Some Plesk functionality is broken with the error: Call to undefined function dl() (aps_php.php:16)

Applicable to:

  • Plesk Onyx for Windows
  • Plesk 11.5 for Windows
  • Plesk 12.0 for Windows
  • Plesk 12.5 for Windows

Symptoms

1. Removing subscription from Plesk Control panel produces the following error:

    Internal error. ERROR: Call to undefined function dl() (aps_php.php:16).

2. Unable to retrieve license in Tools&Settings > License Management

 
Checking the structure of the Plesk database ........................ [OK] Checking the consistency of the Plesk database

ERROR: Call to undefined function dl() (aps_php.php:16)

Cause

Corrupted files in %plesk_dir%admin\bin folder.

Resolution

Extract files from the plesk.msi , plesk-service-node-utilities_mu011.msi , plesk-engine_mu011.msi , e.g. for Plesk Onyx:

    C:\Users\Administrator>msiexec /a C:\ParallelsInstaller\parallels\PANEL-WIN_17.0.17\dist-msi-Microsoft-2003-i386\plesk.msi TARGETDIR=C:\tmp\ /qn
C:\Users\Administrator>msiexec /a C:\ParallelsInstaller\parallels\PANEL-WIN_17.0.17\dist-msi-Microsoft-2003-i386\plesk-service-node-utilities_mu011.msi TARGETDIR=C:\tmp\ /qn
C:\Users\Administrator>msiexec /a C:\ParallelsInstaller\parallels\PANEL-WIN_17.0.17\dist-msi-Microsoft-2003-i386\plesk-engine_mu011.msi TARGETDIR=C:\tmp\ /qn

, and replace files in %plesk_dir%admin\bin with extracted ones from C:\tmp\Program Files\Parallels\Plesk\admin\bin folder.

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