Getting Started video is not playing in Web Presence Builder

Created:

2016-11-16 13:06:49 UTC

Modified:

2017-08-16 18:28:00 UTC

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Getting Started video is not playing in Web Presence Builder

Applicable to:

  • Plesk 12.5 for Linux
  • Web Presence Builder for Linux

Symptoms

Getting Started video is not playing in Presence Builder .

Cause

This is a software issue with internal id #PPPM-4186 .

Resolution

This issue has been fixed in Presence Builder 12.0.8. As an alternative, a workaround is available:


New link to the video on youtube:

http://www.youtube.com/watch?v=enmbikX5c_M
  1. Back up config_param table:

    # mysqldump -uadmin -p`cat /etc/psa/.psa.shadow ` sitebuilder5 config_param > /root/config_param.sql
  2. Update values with a new link as below:

    # mysql -uadmin -p`cat /etc/psa/.psa.shadow ` sitebuilder5 -Ne"update config_param set value='//www.youtube.com/watch?v=enmbikX5c_M?version=3&hl=en_US' where name like '%getting_started_demo_url%'";
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