Plesk sends quota exceeding email when the quota not reached

Created:

2016-11-16 13:06:34 UTC

Modified:

2017-08-08 13:35:43 UTC

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Plesk sends quota exceeding email when the quota not reached

Applicable to:

  • Plesk 12.0 for Linux

Symptoms

Overusage notification is sent even though there is no any overuse the subscription:

Notification: Resource usage by subscription has exceeded the allotments

Overuse policy is set to allowed .

Cause

AnalyseDomainStatistics task uses soft disk quota even when overuse policy is set to allowed. This is Plesk internal issue with ID PPPM-4790 , that is planned to be fixed in future Plesk updates.

Workaround

Reset overuse policy for the subscription via Plesk administration panel:

  1. go to Home > Subscriptions > example.com > Customize > Resources tab

  2. switch to Overuse is not allowed and back to Overuse is allowed

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