Failed FTP repository backup notifications while backups was created successfully

Created:

2016-11-16 13:06:23 UTC

Modified:

2017-04-24 11:57:39 UTC

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Failed FTP repository backup notifications while backups was created successfully

Applicable to:

  • Plesk 11.0 for Linux
  • Plesk 11.5 for Windows
  • Plesk 11.5 for Linux
  • Plesk 12.0 for Linux

Symptoms

The backups are stored on a FTP repository. The customer receives daily notifications from Plesk that the creation of planned Backups has failed, even the backup was created successfully.

# grep failed /usr/local/psa/PMM/sessions/<TIMESTAMP>/psadump.log 
...
[1219]: 03:33:43 ERROR 95790646-4d06-4334-8450-1ec674238e5b Unable to rotate dump: The dump rotation is failed with code '1' at /opt/psa/admin/bin/plesk_agent_manager line 1221.
Unable to rotate dump: The dump rotation is failed with code '1' at /opt/psa/admin/bin/plesk_agent_manager line 1221.

Cause

Improper remote FTP repository configuration.

Resolution

Check if passive mode option is enabled in the "Personal FTP Repository Settings" , disable it and try again.

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