Cannot connect to FTP storage via FileZilla 3.10: ETIMEDOUT - Connection attempt timed out

Created:

2016-11-16 13:06:21 UTC

Modified:

2017-04-24 11:02:12 UTC

6

Was this article helpful?


Have more questions?

Submit a request

Cannot connect to FTP storage via FileZilla 3.10: ETIMEDOUT - Connection attempt timed out

Applicable to:

  • Plesk Onyx for Linux
  • Plesk 11.5 for Windows
  • Plesk 11.5 for Linux
  • Plesk 12.0 for Windows
  • Plesk 12.0 for Linux
  • Plesk 12.5 for Windows

Symptoms

Cannot connect to FTP storage with FileZilla 3.10 using the Encryption setting "Use explicit FTP over TLS if available". The connection fails by timeout.

Error:  The data connection could not be established: ETIMEDOUT - Connection attempt timed out
Error: Connection timed out
Error: Failed to retrieve directory listing

Cause

Starting with 3.10.0, FileZilla uses FTP over TLS by default. According to FileZilla release notes :

FTP over TLS is now used by default if the server supports it. Use of plain FTP can be enforced for a server in the Site Manager.

Connection fails if FTP over TLS is not accepted by the server. Or server is not properly configured for FTP over TLS.

Resolution

Make sure that server supports FTP over TLS and that it is properly configured if the server is behind NAT. More information in the documentation .

In the connection settings of FileZilla ( File > Site Manager > Site_Name > Encryption ) choose the appropriate mode the FTP server is working in.

Have more questions? Submit a request
Please sign in to leave a comment.