Applicable to:
- Plesk for Windows
Symptoms
- When loading Plesk the following error is displayed:
CONFIG_TEXT: HTTP Error 503. The service is unavailable
- In Event Viewer > Windows Logs > Application the following error:
CONFIG_TEXT: The Module DLL C:\\Program Files (x86)\\iisnode\\iisnode.dll failed to load. The data is the error.
- PleskControlPanel Application pool is stopped at IIS Manager > server > Application Pools
Cause
Plesk users psaadm and psacln do not have access to
C:\\Program Files (x86)\\iisnode\\
directory by default.
Resolution
-
Connect to the server via RDP.
-
Add the following lines into the
disksecurity.xmlfile which is stored in%plesk_dir%\\etc\\DiskSecurity\\directory:CONFIG_TEXT: <!-- Program Files\\iisnode -->
<Entry AccounType="1" Account="Psaadm" Path="{ProgramFiles}" SubPath="iisnode" AceFlags="ThisFolderSubfoldersAndFiles" AccessMask="Read" EntryFlags="0x40" />
<Entry AccounType="1" Account="Psacln" Path="{ProgramFiles}" SubPath="iisnode" AceFlags="ThisFolderSubfoldersAndFiles" AccessMask="Read" EntryFlags="0x40" /> -
Open Plesk Reconfigurator by running the following command in cmd:
C:\> "%plesk_dir%admin\bin\reconfigurator.exe"
-
Correct disk permissions:
OR
Repair Plesk Installation > tick checkbox Plesk File Security > Check.OR
Set Read permissions for Authenticated Users group on C:\Program Files (x86)\iisnode\iisnode.dll
-
Start Plesk Services Monitor:
-
Restart Plesk Management Service
-
Start PleskControlPanel application pool at IIS > server > Application Pools > PleskControlPanel > Start
Comments
2 comments
Hi
Client installed directly through RDP:
1. node-v12.18.0-x64.msi
2. iisnode-express-v0.2.21-x86.msi
Plesk panel application pool crashed and all other websites application pool also crashed.
Corrected by below steps and also installed Node.js using Plesk.
"C:\Program Files\iisnode" Deny permission for users psaadm_users,psaadm and psacln, changed to "read and execute".
"C:\Program Files (x86)\iisnode" Only read permission were found changed to Read and execute.
Note: permission changes from RDP not from DiskSecurity.xml though had entered same content mentioned in this KB.
Just want to know how this can be corrected as I have run Plesk reconfigurator for all possible option available.
how to add both location with correct permission.
Hello Win admins
Thank you for sharing your user experience!
It may be useful for other Pleskians.
Please sign in to leave a comment.