Applicable to:
- Plesk 10.x for Windows
- Plesk 11.x for Windows
Symptoms
-
Cannot login to Horde. The following error appears in
C:\\Parallels\\Plesk\ mp\\horde\\horde81.log
:HORDE [error] [imp] FAILED LOGIN for test@domain.tld [123.123.123.12] to {localhost:110 [pop3/notls]} [pid 2380 on line 139 of "C:\\inetpub\\vhosts\\webmail\\horde\\imp\\lib\\Auth\\imp.php"]
-
Login to mail using command line fails as well :
# telnet mail.domain.tld 110
Trying 122.128.107.56...
Connected tomail.domain.tld.
Escape character is '^]'.
+OK Welcome to MailEnable POP3 Server
user test@domain.tld
+OK
pass 1XXXXXXXXX
-ERR Unable to log on
Cause
Password for mail account in Mailenable is not synchronized with mail password in Plesk database.
Resolution
Update password for mail account in Plesk Control Panel->domains->domain.tld->Mail accounts ->mail account.
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