Cant't get the access to Horde. HORDE [error] [imp] FAILED LOGIN

Created:

2016-11-16 13:05:48 UTC

Modified:

2017-08-16 16:42:41 UTC

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Cant't get the access to Horde. HORDE [error] [imp] FAILED LOGIN

Applicable to:

  • Plesk 10.x for Windows
  • Plesk 11.x for Windows

Symptoms

  1. Cannot login to Horde. The following error appears in C:\\Parallels\\Plesk\ mp\\horde\\horde81.log :

    HORDE [error] [imp] FAILED LOGIN for test@domain.tld [123.123.123.12] to {localhost:110 [pop3/notls]} [pid 2380 on line 139 of "C:\\inetpub\\vhosts\\webmail\\horde\\imp\\lib\\Auth\\imp.php"]
  2. Login to mail using command line fails as well :

    # telnet mail.domain.tld 110
    Trying 122.128.107.56...
    Connected tomail.domain.tld.
    Escape character is '^]'.
    +OK Welcome to MailEnable POP3 Server
    user test@domain.tld
    +OK
    pass 1XXXXXXXXX
    -ERR Unable to log on

Cause

Password for mail account in Mailenable is not synchronized with mail password in Plesk database.

Resolution

Update password for mail account in Plesk Control Panel->domains->domain.tld->Mail accounts ->mail account.

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