Suspending of domain fails: Another Web site may be using the same port

Created:

2016-11-16 13:05:26 UTC

Modified:

2017-08-08 13:35:27 UTC

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Suspending of domain fails: Another Web site may be using the same port

Applicable to:

  • Plesk 12.0 for Windows

Symptoms

  1. Deactivation/reactivation of a domain fails with the error:

    Error: Turn off domain failed: This Web site cannot be started. Another Web site may be using the same port. In Microsoft.Web.Administration module Exception type: Microsoft.Web.Administration.ServerManagerException at Microsoft.Web.Administration.Site.Start() at IISWebSite.startStop(IISWebSite* , Boolean start) at IISWebSite.start(IISWebSite* ) (Error code 1)
  2. Attempt to remove any email account fails with the error:

    SQLSTATE[HY000] [1045] Access denied for user 'root'@'localhost' (using password: YES)
  3. Connection to MySQL database in Home > Tools & Settings > Database Servers page is broken

Cause

There is two database server are running and configured to listen the same port (3306 as default). Passwords for root user is unsynced in Plesk and MySQL database

Resolution

  1. Configure database servers to use different ports.
  2. Synchronize password for root user between Plesk and MySQL database server in accordance with KB #2280
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