Statistics calculation fails in Plesk 11.5: The system cannot find the path specified

Created:

2016-11-16 13:05:12 UTC

Modified:

2016-12-21 19:55:24 UTC

0

Was this article helpful?


Have more questions?

Submit a request

Statistics calculation fails in Plesk 11.5: The system cannot find the path specified

Symptoms

After Plesk upgrade to version 11.5, an attempt to recalculate statistics on domains shows the following error:

C:>"%plesk_bin%\\web_statistics_executor.exe"
The system cannot find the path specified. (Error code 3) at Open file 'C:\\Inetpub\\vhosts\\example.com\\.plesk\\statistics\\example.com\\webstat\\CopyAWStats.lock'

Cause

  1. The upgrade was not fully completed and scripts for domain structure reconfiguration were not executed or did not finish.

  2. Incorrect removal of the domain.

Resolution

  1. Open "Command Prompt" ( Start > Run > cmd.exe ) and run the following commands:

    cd "%plesk_cli%"
    repair.exe --update-vhosts-structure
    repair.exe --update-all-domains-web-stat
  2. If the problem is not resolved, check that the domain exists in Plesk and that the filesystem contains the following AWStats directory:

    C:\\inetpub\\vhosts\\example.com\\.plesk\\statistics\\example.com\\webstat\\AWStats
  3. Make sure that you have no logs and web_stat_executor.conf files for the domains in the following directory:

    C:\\inetpub\\vhosts\\example.com\\logs\\W1SVC11\\
  4. If there is no such domain in Plesk but the directory exists on the filesystem, move/delete the domain directory from C:\\inetpub\\vhosts , since it was not properly removed when the domain was deleted from the Plesk.

Have more questions? Submit a request
Please sign in to leave a comment.