Plesk Web Presence Builder captcha image does not load

Refers to:

  • Plesk 10.4 for Windows

Created:

2016-11-16 13:04:52 UTC

Modified:

2016-12-21 19:54:41 UTC

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Plesk Web Presence Builder captcha image does not load

Symptoms

Captcha image does not load on the Web Presence Builder contact forms of some particular website.

Cause

Files inside the '%plesk_vhosts%\%domain_name%\httpdocs\components\kcaptcha' fodler were modified\corrupt.

Resolution

  1. Take a snap shot of the site which faces the problem
  2. Restore the snapshot to some dummy domain
  3. Copy and replace the content of '%plesk_vhosts%\%dummy_domain_name%\httpdocs\components\kcaptcha' to the co-named folder on affected website
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