Unable to Create/Manage Mail Account: Unable to Update the Mail Account Properties. Can't Open Domain

Refers to:

  • Plesk 10.4 for Windows
  • Plesk 11.0 for Windows
  • Plesk 11.5 for Windows
  • Plesk 12.0 for Windows

Created:

2016-11-16 13:04:50 UTC

Modified:

2016-12-21 19:54:35 UTC

0

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Unable to Create/Manage Mail Account: Unable to Update the Mail Account Properties. Can't Open Domain

Symptoms

An attempt to create or manage an email account fails with the following error:

unable to update the mail account properties. Can't open domain. Domain domain.tld. Reason failed to login (Error code 1)

Cause

Synchronization issue between mail server and Plesk.

Resolution

Run mchk utility for affected domain, but before running this utility please read What does mchk command do article:

"%plesk_bin%\\mchk.exe" --domain --domain-name=domain.tld --fix=local

If you use SmarterMail and the issue persists, please try the solution described in the # 118961 article.

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