There are question marks instead of branded title or custom buttons

Created:

2016-11-16 13:04:44 UTC

Modified:

2017-08-08 13:35:17 UTC

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There are question marks instead of branded title or custom buttons

Applicable to:

  • Plesk 12.5 for Linux

Symptoms

There are question marks instead of branded title or custom buttons

Branded title was set in non-english language.

There are question marks instead of custom buttons names.

Cause

Wrong character set in the psa database tables

Resolution

  1. Create PSA database backup

  2. Convert PSA database character encoding to utf8

    mysql> ALTER DATABASE psa CHARACTER SET utf8 COLLATE utf8_general_ci;
    Query OK, 1 row affected (0.00 sec)
  3. Convert tables character encoding to utf8

    # mysql -uadmin -p`cat /etc/psa/.psa.shadow ` psa -N -e"show tables;"| while read i; do echo $i;mysql -uadmin -p`cat /etc/psa/.psa.shadow ` psa -N -e"ALTER TABLE $i CONVERT TO CHARACTER SET  utf8 COLLATE utf8_general_ci;";done
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