A subscription was terminated before Grace Period end date

Refers to:

  • Plesk 10.4 for Linux

Created:

2016-11-16 13:04:41 UTC

Modified:

2016-12-21 19:54:11 UTC

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A subscription was terminated before Grace Period end date

Symptoms

Subscription %subscr_id% was terminated before Grace Period end date:

mysql> select timestamp, comment from subscr_status where subscr_id=%subscr_id%;                                   
+---------------------+---------------------------------------------------------------------------+
| timestamp | comment |
+---------------------+---------------------------------------------------------------------------+
| 2010-10-28 16:30:31 | Default status |
| 2010-10-28 16:30:44 | Plesk domain provisioned |
| 2010-10-29 01:26:55 | Manual change of end date from 2010-11-28 16:30:31 to 2010-11-30 12:00:00 |
| 2013-12-01 03:30:06 | grace date=>2013-12-09 00:00:00 |
| 2013-12-08 03:30:00 | Expiration end at 2013-12-09 00:00:00 |
| 2013-12-09 03:30:02 | Termination end at 2014-01-24 00:00:00 |
+---------------------+---------------------------------------------------------------------------+
6 rows in set (0.00 sec)

mysql>

Record " grace date=>2013-12-09 00:00:00 " means that start date of Grace Period was 2013-12-01 and end date was 2013-12-09. Record " Expiration end at 2013-12-09 00:00:00 " means that Grace Period ended at 2013-12-08.

Cause

The reason is unknown since debug log is missing.

Resolution

Advise to enable DEBUG log in PBA-S and monitor the issue.

Also upgrade PBA-S to the latest version.

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