"Full path is undefined" when accessing domain hosting settings or file manager

Created:

2016-11-16 13:04:25 UTC

Modified:

2017-08-16 18:33:21 UTC

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"Full path is undefined" when accessing domain hosting settings or file manager

Applicable to:

  • Plesk 11.x for Windows
  • Plesk 12.0 for Windows
  • Plesk 12.0 for Linux

Symptoms

One of the following errors is being displayed when opening domain hosting settings or file manager after upgrade of Plesk Panel:

Internal error: Full path is undefined.
Message Full path is undefined.
File Webspace.php
Line 374
Type PleskFatalException

or

ERR (3)  [panel]: PleskFatalException: Full path is undefined.
file: C:\\plesk\\admin\\plib\\Webspace.php
line: 374
code: 0

Cause

Entries from the 'hosting' table were removed due to the Plesk upgrade failure.

Resolution

Restore the hosting table from pre-upgrade dump. On Linux it should be located at '/var/lib/psa/dumps/preupgrade.*' , on Windows at "%plesk_dir%\\mysql\\backup" or (in case if the database provider wqas different fom MySQL) at "%plesk_dir%\\admin\\db" folder.

In order to restore the table in MySQL, you can perform the alike command:

MYSQL_PWD=`cat /etc/psa/.psa.shadow` mysql -u admin psa hosting < <dump file name>
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