"Full path is undefined" when accessing domain hosting settings or file manager

Refers to:

  • Plesk 11.0 for Windows
  • Plesk 11.5 for Windows
  • Plesk 12.0 for Windows
  • Plesk 12.0 for Linux
  • MT:b2742ceca40490a7c17858ed5bb1ba8e
  • MG:d55e2fe7473eaa9af968d1dec26b2fbb

Created:

2016-11-16 13:04:25 UTC

Modified:

2017-02-13 06:13:55 UTC

0

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"Full path is undefined" when accessing domain hosting settings or file manager

Symptoms

One of the following errors is being displayed when opening domain hosting settings or file manager after upgrade of Plesk Panel:

Internal error: Full path is undefined.
Message Full path is undefined.
File Webspace.php
Line 374
Type PleskFatalException

or

ERR (3)  [panel]: PleskFatalException: Full path is undefined.
file: C:\\plesk\\admin\\plib\\Webspace.php
line: 374
code: 0

Cause

Entries from the 'hosting' table were removed due to the Plesk upgrade failure.

Resolution

Restore the hosting table from pre-upgrade dump. On Linux it should be located at '/var/lib/psa/dumps/preupgrade.*' , on Windows at "%plesk_dir%\\mysql\\backup" or (in case if the database provider wqas different fom MySQL) at "%plesk_dir%\\admin\\db" folder.

In order to restore the table in MySQL, you can perform the alike command:

MYSQL_PWD=`cat /etc/psa/.psa.shadow` mysql -u admin psa hosting < <dump file name>
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