Backup manager is not accessible: The system cannot find the file specified

Created:

2016-11-16 13:03:50 UTC

Modified:

2017-08-16 16:17:40 UTC

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Backup manager is not accessible: The system cannot find the file specified

Applicable to:

  • Plesk 12.0 for Windows
  • Plesk 12.5 for Windows

Symptoms

The following error appears when trying to access Backup Manager at Tools & Settings > Backup Manager or Domains > example.com > Backup Manager :

Error: [Error 2] The system cannot find the file specified

The following errors appear in %plesk_dir%\\PMM\\logs\\pmmcli.log file:

CRITICAL: Runtime error in pmmcli: 
<type 'exceptions.WindowsError'> [Error 2] The system cannot find the file specified
Traceback (most recent call last):
File "E:\\Parallels\\Plesk\\admin\\share\\pmmcli\\pmmcli.py", line 2653, in main
File "E:\\Parallels\\Plesk\\admin\\share\\pmmcli\\pmmcli.py", line 307, in doActivity
result_dump_list, errcode, message = access_service(dumps_storage_credentials).getDumpList(object_specification)
File "E:\\Parallels\\Plesk\\admin\\share\\pmmcli\\pmm_repository_access_service.py", line 247, in getDumpList
dump_list, errcode, message = self._pmmras_get_dump_list(object_specification.get_type(),object_specification.get_guid(),object_specification.get_id(),object_specification.get_name(), self._dumps_storage_credentials_formatter.getFileDumpStorage())
File "E:\\Parallels\\Plesk\\admin\\share\\pmmcli\\pmm_repository_access_service.py", line 148, in _pmmras_get_dump_list
WindowsError: [Error 2] The system cannot find the file specified

Cause

%plesk_dir%\\admin\\bin\\pmm-ras.exe file is missing on the server.

Resolution

For Plesk 12.0.18:

  1. Download the attached .zip file .

  2. Unzip it

  3. Place unzipped pmm-ras file into %plesk_dir%\\admin\\bin\\ folder.

For any other Plesk version:

Contact Plesk technical support for assistance.

Additional information

If instructions above did not help, apply solution from the following article:

213953185 Cannot start Backup Manager: "[Error 2] The system cannot find the file specified"

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