- Plesk 12.0 for Windows
Unable to create mail account via Plesk GUI.
Error: Unable to update the mail account properties:mailmng failed: SOAP failed. Failed in parsing response
(Error code 1)
SmarterMail is set as default mail server.
This issue has been considered as software issue #PPPM-2977 and it is fixed in Plesk 12.5.
Consider to upgrade to Plesk 12.5 version.
If upgrade is not possible use the following steps to solve the issue.
Backup original file
smartermailprovider.dllwhich is located in
C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\binby default).
Upload attached smartermailprovider.dll and place it in