Unable to create mail accounts in Plesk: Error: Unable to update the mail account properties:mailmng failed: SOAP failed. Failed in parsing response

Created:

2016-11-16 13:03:35 UTC

Modified:

2017-08-16 18:27:09 UTC

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Unable to create mail accounts in Plesk: Error: Unable to update the mail account properties:mailmng failed: SOAP failed. Failed in parsing response

Applicable to:

  • Plesk 12.0 for Windows

Symptoms

  1. Unable to create mail account via Plesk GUI.

    Error: Unable to update the mail account properties:mailmng failed: SOAP failed. Failed in parsing response
    (Error code 1)
  2. SmarterMail is set as default mail server.

Cause

This issue has been considered as software issue #PPPM-2977 and it is fixed in Plesk 12.5.

Resolution

Consider to upgrade to Plesk 12.5 version.

If upgrade is not possible use the following steps to solve the issue.

  1. Backup original file smartermailprovider.dll which is located in %plesk_bin% folder ( C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\bin by default).

  2. Upload attached smartermailprovider.dll and place it in %plesk_bin% .

Attachments:

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