Cannot login to Parallels Plesk Sitebuilder: "Access denied for user 'sitebuilder_db'@'localhost'"

Refers to:

  • Plesk Sitebuilder 4.5 for Linux

Created:

2016-11-16 13:03:21 UTC

Modified:

2016-12-21 19:51:12 UTC

0

Was this article helpful?


Have more questions?

Submit a request

Cannot login to Parallels Plesk Sitebuilder: "Access denied for user 'sitebuilder_db'@'localhost'"

Symptoms

I cannot access Parallels Plesk Sitebuilder login page, it fails with the following error:

Internal Sitebuilder error.
File: /usr/local/sitebuilder/include/Zend/Db/Adapter/Pdo/Abstract.php; Line: 131
Message: SQLSTATE[28000] [1045] Access denied for user 'sitebuilder_db'@'localhost' (using password: YES); Code: 0

Cause

Sitebuilder database user sitebuilder_db credentials do not match MySQL database user credentials.

Resolution

Generate user sitebuilder_db using the following command:

~# sb_config --db_admin_name MYSQL.ADMIN.USER --db_admin_passwd MYSQL.ADMIN.PASSWORD --force_update_db

Where MYSQL.ADMIN.USER and MYSQL.ADMIN.PASSWORD are user name and password of MySQL administrator.

Have more questions? Submit a request
Please sign in to leave a comment.