Subdomain is created as a separate domain in PBA-S

Created:

2016-11-16 13:03:18 UTC

Modified:

2017-08-16 16:23:13 UTC

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Subdomain is created as a separate domain in PBA-S

Applicable to:

  • Plesk 11.x for Linux

Symptoms

A sub-domain is created on a Parallels Plesk 11.5 node.

After synchronization with Parallels Business Automation - Standard (PBA-S), this subdomain appears as a separate domain in PBA-S.

The same issue is discussed in this forum thread .

Cause

This is a software issue:

PBAS-29158 - Incorrect subdomain creation

The problem will be fixed in a future PBA-S update that will be released after version 4.5.

Resolution

Contact Parallels Support to apply the hotfix for PBA-S 4.3.

Please note: If a subdomain is created from PBA-S > Control Panel > All my domains > Add new domain and the option to create it as subdomain is selected, it is normal behavior that a separate zone will be created.

If you do not want to create a separate zone for a subdomain, then in go to the Customer Control Panel, choose the Plesk Domain subscription xxxx at the top of the page in the drop-down menu, then choose the option "Add new subdomain".

Workaround

Remove the subdomain from the DNS zone of the base domain:

  1. Go to Top > Service Director > Domain Manager > Domains > %subdomain_name% and remove the subdomain

  2. Go to Top > Service Director > Domain Manager > Domains > %main_domain_name% > DNS Records Suppliers > Synchronize Suppliers (so that the Parent Zone supplier is removed)

  3. Go to Top > Service Director > Domain Manager > Domains > %main_domain_name% > DNS Zone > Disable/Activate - this will force DNS synchronization to slave name servers.

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