Webstats not getting calculated by AWStats on Windows

Created:

2016-11-16 13:03:13 UTC

Modified:

2017-08-16 16:13:05 UTC

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Webstats not getting calculated by AWStats on Windows

Applicable to:

  • Plesk 10.x for Windows
  • Plesk Onyx for Windows
  • Plesk 11.x for Windows
  • Plesk 12.0 for Windows
  • Plesk 12.5 for Windows

Symptoms

Unable to calculate and see domain statistics. Daily task or statistic calculation fails to execute on certain domain (e.g. example.com).Browser shows HTTP error 403.1 instead of statistics page.

Cause

Domain Perl-scripts handlers absence or misconfiguration. It means that there is no handler which may execute 'awstats.pl' script, that is supposed to calculate the statistic.

Resolution

  1. Make sure that Perl-CGI-pl handler configured for domain and Perl support is turned on for the subscription. Execute the following command and check that it is finished OK:

    "%plesk_bin%\\websrvmng.exe" --regonfigure-vhost --vhost-name=example.com
  2. Go to IIS > Sites- > example.com > Handler Mappings and find there the handler Perl-CGI-pl .

  3. Restart statistics calculation by the following command:

    "%plesk_bin%/statistics.exe" --process-domain --domain-name=example.com
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