Website is continuously loading without any errors or fails with 500 - Internal Server Error after long time

Taras Ermoshin

Updated November 03, 2020 20:25

Plesk for Windows Plesk Onyx for Windows kb: technical ABT: Group B

Applicable to:

Website is loading continuously without showing any errors.
After a huge amount of time, loading can fail with the following error:

CONFIG_TEXT: 500 - Internal Server Error
No other errors can be observed.

Application Pool misconfiguration that leads to an inability to spawn the worker process.

Re-create the application pool:

Log in to Plesk
Go to Domains > example.com > Dedicated IIS Application Pool for Website
Click on Switch Off, and then to Switch On to recreate the pool

Note: In case Application Pool is shared between all domains of the subscription, apply the steps above to the primary domain of the subscription.

In case the issue persists, it is also required to re-create the site in IIS:

Log in to the server via RDP.
Identify what Application Pool is the website assigned to via IIS > Sites > example.com > View Applications > Application Pool:
Remove the site from IIS by right click on it and press Remove.

Warning: in case the site was using plesk(default) application pool, skip step 4 and proceed with step 5.
Remove the application pool that was identified on step 2 via IIS > Application Pools > example.com(domain).
Re-create the site and application pool, on Plesk server it is possible with the following command executed via the command line:

C:\> plesk repair web example.com