Website is continuously loading and then fails with 500 - Internal Server Error

Created:

2016-11-16 13:03:11 UTC

Modified:

2017-08-16 18:26:21 UTC

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Website is continuously loading and then fails with 500 - Internal Server Error

Applicable to:

  • Plesk 11.x for Windows
  • Plesk 12.5 for Windows

Symptoms

Website is continuously loading and then fails with the following error:

500 - Internal Server Error

Cause

Application Pool misconfiguration

Resolution

  1. Identify what Application Pool is the website assigned to.

  2. Re-assign website to a different Application Pool - enable/disable dedicated pool in Domains > example.com

  3. Repair configuration of the domain:

    plesk repair --reconfigure-web-site -web-site-name <website_name>
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