kb: technical
ABT: Group B
Questions:
I would like to change my credit card details in my Plesk Online Store account.
Answer:
On March 15, 2016, we launched new Online Store powered by cleverbridge AG at Plesk website. All orders at Plesk.com are being processed by cleverbridge AG.
You can find payment method and details for your Plesk license subscription using unique link provided by cleverbridge.
To get the unique link to edit payment details please, contact cleverbridge Customer Support or Plesk Sales team.
Comments
4 comments
I wish CleverBridge had a way to easily change your payment information on file for subscriptions.
Right now you have to contact them and wait for a "unique" link so you can change it. I am not even sure this is in line with banking rules and regulations to make people wait to change the payment information they have stored.
I did find this: https://support.cleverbridge.com/hc/en-us/articles/204345588
However, that link to "Manage your subscription" does not show up on the order information.
Hello Richard Anthony Secor
Thank you for the feedback.
To resolve the licensing issue, please, submit a request here: https://www.plesk.com/licensing-and-purchase-support/
Having to email Cleverbridge to get a link is *absolute garbage* -- in fact, having to deal with Cleverbridge at all is an awful experience.
It should not take 12+ hours to change your payment method, not in the year 2020. This is about as painful as dealing with some government bureaucracy's crappy website.
Get rid of Cleverbridge and handle subscriptions yourself, please -- or switch to a company that allows one to simply log into one's account and change their payment method, etc, directly.
Come on.
I don't know why Plesk would build such an unfriendly account system for it's customers. Changing a credit card on an account should not be this difficult.
If you are looking for answers here don't bother talking to Plesk support. Instead, here's a shortcut to Cleverbridge support:
https://support.cleverbridge.com/hc/en-us/requests/new
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