How can I change credit card details in my Plesk Online Store account?

Created:

2016-11-16 13:02:59 UTC

Modified:

2017-04-24 11:14:10 UTC

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How can I change credit card details in my Plesk Online Store account?

Applicable to:

  • Web Presence Builder
  • Plesk
  • Plesk Sitebuilder

Symptoms

I would like to change my credit card details in my Plesk Online Store account.

Resolution

For licenses purchased before March 15, 2016

NOTE: Only credit and debit cards are accepted for payment in Online Store.

All your billing accounts are shown in your Online Store account > My Billing Accounts section:

Log in to your Online Store account at

https://shop.plesk.com/login/

And follow the steps below to edit your billing information:

  • Go to My Billing Accounts section.

  • Select the billing account you would like to edit.

  • Make the required changes.

  • Check if the billing account is assigned to any subscriptions in Automatic payments for subscription renewal . If not, remove the unnecessary subscription from Selected window and/or add required license to this section.

  • Click Save Changes .

Note: All new purchases and lease payments are billed to the default billing account. Make sure you set correct billing account as a default one.

To make a billing account default, open this account for editing and check Make this billing account default check box:


For licenses purchased after March 15, 2016

Orders placed on or after March 15, 2016 are processed by our order processing vendor cleverbridge. Due to this, licenses for these orders are not stored in Online Store accounts at https://shop.plesk.com/login .

If you need to change payment method for your Plesk license subscription, please contact cleverbridge Customer Support or Plesk Sales team .

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