'Internal error: Access denied' when trying to access Plesk web GUI File Manager after reconfiguring the permissions for FTP

Created:

2016-11-16 13:02:42 UTC

Modified:

2017-08-16 18:28:40 UTC

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'Internal error: Access denied' when trying to access Plesk web GUI File Manager after reconfiguring the permissions for FTP

Applicable to:

  • Plesk 11.x for Windows
  • Plesk 12.0 for Windows
  • Plesk 12.5 for Windows

Symptoms

Unable to access the files and folders through Plesk GUI File Manager. It fails with the following error message:

Error

Internal error: Access denied
Message: Access denied
File: Windows.php
Line: 525
Type: PleskUtilException

Before creating/removing an ftp account, some new folder was created in the webspace folder, after that ' %plesk_cli%\\repair.exe ' utility was called with ' --repair-webspace-security ' option.

Cause

' %plesk_cli%\\repair.exe ' utility with ' --repair-webspace-security ' option corrupts %plesk_vhosts%example.com\\.plesk\\.Security file which is used for updating file permissions on the webspace files.

This is Plesk bug with ID #PPPM-3043 . It will be fixed in future Plesk updates.

Resolution

As a workaround, it is needed to remove the directory which caused the issue, and to run

> `%plesk_cli%\\repair.exe` --repair-webspace-security -webspace-name example.com

The issue is not supposed to occur on not affected subscriptions if ' %plesk_cli%\\repair.exe ' utility is not called with ' --repair-webspace-security ' option for the webspace after creating new folder.

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