'Internal error: Access denied' when trying to access Plesk web GUI File Manager after reconfiguring the permissions for FTP

Created:

2016-11-16 13:02:42 UTC

Modified:

2017-04-05 12:26:11 UTC

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'Internal error: Access denied' when trying to access Plesk web GUI File Manager after reconfiguring the permissions for FTP

Symptoms

Unable to access the files and folders through Plesk GUI File Manager. It fails with the following error message:

Error

Internal error: Access denied
Message: Access denied
File: Windows.php
Line: 525
Type: PleskUtilException

Before creating/removing an ftp account, some new folder was created in the webspace folder, after that ' %plesk_cli%\\repair.exe ' utility was called with ' --repair-webspace-security ' option.

Cause

' %plesk_cli%\\repair.exe ' utility with ' --repair-webspace-security ' option corrupts %plesk_vhosts%example.com\\.plesk\\.Security file which is used for updating file permissions on the webspace files.

This is Plesk bug with ID #PPPM-3043 . It will be fixed in future Plesk updates.

Resolution

As a workaround, it is needed to remove the directory which caused the issue, and to run

> `%plesk_cli%\\repair.exe` --repair-webspace-security -webspace-name example.com

The issue is not supposed to occur on not affected subscriptions if ' %plesk_cli%\\repair.exe ' utility is not called with ' --repair-webspace-security ' option for the webspace after creating new folder.

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