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Parallels Premium Outgoing Antispam error "CMsg::ScanMessage() - Unable to comply with the request because you are not licensed for the antispam service"

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Applicable to:

  • Plesk 11.x for Linux
  • Plesk 9.x for Windows

Symptoms

  1. Parallels Premium Outgoing Antispam does not work, statistics in control panel show zero, and no messages checked in maillog: 

    # egrep "ASVOD|qmail-ctasd" /usr/local/psa/var/log/mailog
    #

  2. The following error can be found in /var/log/messages : 

    ctasd[18023]: CMsg::ScanMessage() - Unable to comply with the request because you are not licensed for the antispam service. Contact your service provider to enable the service.

Cause

The issue is supposed to be fixed on the licensing server on 15-th of September, 2013.

Resolution

Please submit support request if you are affected by the issue.

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