Migrator error: Failed to copy mail content of subscription because of a network related issue

Created:

2016-11-16 13:02:33 UTC

Modified:

2017-08-08 13:22:00 UTC

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Migrator error: Failed to copy mail content of subscription because of a network related issue

Applicable to:

  • Plesk 12.5 for Linux
  • Plesk Onyx for Windows
  • Plesk 12.5 for Windows
  • Plesk Onyx for Linux

Symptoms

The following error appears in Plesk during migration:

- error: Failed to copy mail content of subscription. Most probably that happens because of a network-related issue. Please check network connections between source and target servers, then re-copymail content with the help of 'copy-mail- content' command

or:

- error: Failed to copy web files for subscription. Migration tools tried to perform operation in 3 attempts: Rsync failed to copy files from the source (the source server 'source') to the target server (target Plesk server). This could happen because of a network connection issue. Retry copying the files with the help of the "copy-content" command.

The following errors can be found in the migration debug log:

|E|ST1|core.windows_rsync|example.com|Interaction via rsync with server at 203.0.113.2 and client at 198.51.100.2 was failed, retry in 10 seconds
rsync error: error in socket IO (code 10)
rsync: failed to connect to 203.0.113.2: Connection timed out (116)

Cause

Rsync unable to connect to the source server due to Firewall or Antivirus restrictions.

Resolution

  1. Temporarily disable Firewall and Antivirus on the source server or adjust settings to allow connection to the destination server

  2. Start new migration

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