Error while accessing Plesk from WHMCS via API: Customer with external id 'whmcs_plesk_XX' is not found in panel




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    Permanently Deleted User

    when i execute this i got ERROR 1046 (3D000): No database selected
    what is the name of database?

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    Permanently Deleted User

    i solve with this:

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    Alexander Tsmokalyuk

    @Felipe, you might have not logged in to the Plesk database properly. I have added this step to the article. Thanks for the reporting.

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    Reproduced same issue on Plesk Onyx 17.5 on Windows Server 2012 R2

    External ID-s are lost on every Plesk Onyx Update (happened 2x times withing last month) 

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    Bulat Tsydenov

    @Kotso, Can you please clarify whether the issue is reproduced after forcing Plesk to reinstall microupdates with the command below:

    plesk installer --select-release-current --reinstall-patch --upgrade-installed-components

    Please, do not forget to make a dump of Plesk database. using this KB article 

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    we are facing different issue with same error code


    Error code: 1013. Error message: Customer with email '' is not found in panel. Please contact your service provider.

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    Ivan Postnikov

    Hello @Sathiya,

    As I can see, the issue is already under the investigation in the scope of a ticket, as additional checks are required to find the cause.

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