- Plesk 12.5 for Linux
- Plesk 11.x for Windows
- Plesk 12.5 for Windows
Error while accessing Plesk from WHMCS via API
CONFIG_TEXT: Error code: 1013. Error message: Customer with external id 'whmcs_plesk_XX' is not found in panel.
entry is missing for Plesk user
- Login to Plesk database.
Update the following value:
MYSQL_LIN: mysql> update clients set external_id='whmcs_plesk_XX' where login='abcd';Note: if the issue appears on a WHMCS integrated with Plesk Multi Server, this database update should be done on the management node side.