Error while accessing Plesk from WHMCS via API: Customer with external id 'whmcs_plesk_XX' is not found in panel

Created:

2016-11-16 13:02:31 UTC

Modified:

2017-08-16 16:36:24 UTC

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Error while accessing Plesk from WHMCS via API: Customer with external id 'whmcs_plesk_XX' is not found in panel

Applicable to:

  • Plesk 12.5 for Linux
  • Plesk 11.x for Windows
  • Plesk 12.5 for Windows

Symptoms

Error while accessing Plesk from WHMCS via API

Error code: 1013. Error message: Customer with external id 'whmcs_plesk_XX' is not found in panel.

Cause

external_id entry is missing for Plesk user abcd in PSA clients table.

Resolution

  1. Create backup of PSA database .

  2. Login to Plesk database .
  3. Update the following value:

    mysql> update clients set external_id='whmcs_plesk_XX'  where login='abcd';
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