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Error while accessing Plesk from WHMCS via API: Customer with external id 'whmcs_plesk_XX' is not found in panel

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    Permanently Deleted User

    when i execute this i got ERROR 1046 (3D000): No database selected
    what is the name of database?

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    Permanently Deleted User

    i solve with this:
    http://kb.odin.com/en/123492

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    Alexander Tsmokalyuk

    @Felipe, you might have not logged in to the Plesk database properly. I have added this step to the article. Thanks for the reporting.

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    Kotso

    Reproduced same issue on Plesk Onyx 17.5 on Windows Server 2012 R2

    External ID-s are lost on every Plesk Onyx Update (happened 2x times withing last month) 

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    Bulat Tsydenov

    @Kotso, Can you please clarify whether the issue is reproduced after forcing Plesk to reinstall microupdates with the command below:

    plesk installer --select-release-current --reinstall-patch --upgrade-installed-components

    Please, do not forget to make a dump of Plesk database. using this KB article https://support.plesk.com/hc/en-us/articles/213904125-How-to-backup-restore-a-Plesk-database-dump 

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    Sathiya

    we are facing different issue with same error code

     

    Error code: 1013. Error message: Customer with email 'XXXX@gmail.com' is not found in panel. Please contact your service provider.

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    Ivan Postnikov

    Hello @Sathiya,

    As I can see, the issue is already under the investigation in the scope of a ticket, as additional checks are required to find the cause.

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    Hardik Lamichhane

    Hello there, im also getting the same problem ,

    Error code: 1013. Error message: Customer with email 'johndoe@example.com' is not found in panel. Please contact your service provider

    and i dont know host to access on plesk databse im using reseller club reseller account.

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    Yulia Plokhotnikova

    Hello @Hardik Lamichhane,

    If you cannot solve the issue on your side using instructions from this article, consider submitting a support request to Plesk directly or to a reseller, depending on where the license was purchased. To be particular, if you got Plesk from a reseller, report this issue to the reseller directly so that they investigate it on their side. 

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