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Error while accessing Plesk from WHMCS via API: Customer with external id 'whmcs_plesk_XX' is not found in panel

Alexander Tsmokalyuk

Updated October 23, 2017 08:46

Applicable to:

Plesk 12.5 for Linux
Plesk 11.x for Windows
Plesk 12.5 for Windows

Symptoms

Error while accessing Plesk from WHMCS via API

Error code: 1013. Error message: Customer with external id 'whmcs_plesk_XX' is not found in panel.

Cause

external_id entry is missing for Plesk user abcd in PSA clients table.

Resolution

Create backup of PSA database .
Login to Plesk database .

Update the following value:

mysql> update clients set external_id='whmcs_plesk_XX'  where login='abcd';

Comments

3 comments

Felipe Santos March 23, 2017 14:01

when i execute this i got ERROR 1046 (3D000): No database selected
what is the name of database?

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Felipe Santos March 23, 2017 14:09

i solve with this:
http://kb.odin.com/en/123492

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Alexander Tsmokalyuk March 28, 2017 04:33

@Felipe, you might have not logged in to the Plesk database properly. I have added this step to the article. Thanks for the reporting.

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