Plesk is not accessible with ERROR: "Allowed memory size of 1073741824 bytes exhausted (tried to allocate 77 bytes) (App.php:358)"

Created:

2016-11-16 13:02:25 UTC

Modified:

2017-04-28 09:41:03 UTC

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Plesk is not accessible with ERROR: "Allowed memory size of 1073741824 bytes exhausted (tried to allocate 77 bytes) (App.php:358)"

Applicable to:

  • Plesk 11.0 for Linux
  • Plesk 12.0 for Linux

Symptoms

  1. Plesk control panel is not accessible. The following error appears:

    ERROR: Allowed memory size of 1073741824 bytes exhausted (tried to allocate 77 bytes) (App.php:358)

  2. The sw-engine-fpm processes consume too much CPU time:

       24 root      20   0     0    0    0 S  1.0  0.0   0:47.60 kswapd0
    10459 mysql 20 0 373m 8836 1860 S 0.7 0.4 0:39.53 mysqld
    22990 root 20 0 223m 8604 1808 D 0.7 0.4 0:00.80 sw-engine
    23319 psaadm 20 0 1344m 28m 1772 D 0.7 1.4 0:07.05 sw-engine-fpm
    23320 psaadm 20 0 1344m 810m 3280 D 0.7 40.5 0:04.98 sw-engine-fpm
    23321 psaadm 20 0 1344m 832m 3280 D 0.7 41.6 0:04.80 sw-engine-fpm
    23442 psaadm 20 0 326m 25m 14m S 0.7 1.3 0:00.50 sw-engine-fpm
    23534 root 20 0 203m 11m 9.9m D 0.7 0.6 0:00.19 sw-engine
    1861 root 20 0 275m 1384 484 S 0.3 0.1 0:20.51 sw-collectd
    21527 root 20 0 90636 384 288 S 0.3 0.0 0:00.34 sshd
    1 root 20 0 23760 424 0 S 0.0 0.0 0:00.82 init
  3. Plesk-mobile component is installed in Plesk

Cause

Obsolete version of plesk-mobile is installed

Resolution

  1. Rremove the extension:

    # /usr/local/psa/bin/extension -u plesk-mobile
    The extension was successfully removed.
  2. Download the plesk-mobile-1.x-unix.zip extension from autoinstall.plesk.com .

  3. Install updated version of extension:

    # /usr/local/psa/bin/extension -i plesk-mobile-1.4-unix.zip
    The extension was successfully installed.

    # /usr/local/psa/bin/extension --list
    plesk-mobile - Parallels Panel Mobile Center
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